Kirsten Miller User Experience Design

Experience

Associate Experience Director
Lead creative teams through deadline-driven projects, designing e-commerce and digital marketing experiences for tablet, desktop, and mobile devices. Conceptualize, produce, and present UX deliverables to clients; present agency capabilities to prospective clients. Designed and taught in-house introductory workshop on touchscreen design. Accounts include Delta Air Lines, Microsoft, and Hobby Lobby.
Senior Information Architect
Led a team of 6 information architects preparing UXD specifications for major redesign of delta.com. Collaborated daily with Razorfish visual designers, content strategists, and copywriters. Developed project UXD documentation templates, stencils, and standards. Presented UXD documentation to client. Contributed user experience concepting for new business win: Target.
Information Architect
Gathered user experience requirements for a B2B web experience for Dell, through stakeholder interviews, competitive landscape evaluation, and customer research. Collaborated in user experience concepting and design from initial sketching through experience brief presentation. Performed heuristic evaluation and contributed user experience concepting for new business win: Delta Air Lines. Additional accounts supported: GE Capital Fleet Services and Neiman Marcus.
Information Architect
Designed and led in-depth usability study of a major federal government web site, including heuristic usability evaluation, stakeholder interviews, online user satisfaction survey, and user task analyses. Contributed RFP writing and presentation on new business wins: Institute of International Education and Blackboard. Co-created and co-presented an introductory class on user research and usability testing for the Potomac Forum, a non-profit professional education organization.
IT Trainer/Technical Writer
Assessed organizational computer training needs and opportunities. Designed, scheduled, and taught hands-on computer applications courses. Designed, wrote, and distributed training and technical support documentation. Established and managed Certiport testing site.
Editor, Community Liaison Office Publications
Designed and edited the embassy's weekly community newsletter. Created a guide for new arrivals featuring 650 categorized and annotated listings of local businesses, organizations, resources, and publications.
Manager, User Interface Design
Conceptualized and produced deliverables for deadline-driven team projects, documenting structure and interaction design for web applications. Designed and wrote recommendations, use cases, sitemaps, flow diagrams, wireframes, and product manuals. Projects included product marketing web site design; customer service and organizational intranet site redesign; and product usability standards documentation.
Associate Information Architect
Conceptualized, produced, and presented deliverables for deadline-driven team projects, detailing functional requirements, information architecture, and interaction design for client web sites. Designed and wrote interactive design requirements, use cases, sitemaps, interaction flow diagrams, and web page schematics. Projects included web-based securities portfolio management and an MBA program research center.
Webmaster & English Multimedia Editor
Managed production of web sites and audio CDs for Norton's college English books. Designed and produced Norton Topics Online, a 2,000-page web site to accompany The Norton Anthology of English Literature, seventh edition. Administered web server; updated public web site features; designed and produced web version of semi-annual publication catalogue; managed department assistants.
Teaching Fellow, Department of English
Taught writing courses for first-year university students; designed courses; created syllabi, course web sites, and instructional materials.
Computing Help Staff, Department of English
Assisted faculty, staff, and students with e-mail, Internet applications, HTML, and general computing; maintained departmental web site.

Education

Front End Web Development
MA, English
BA, English + BFA, Theatre
Studies in English Literature